Conversational artificial intelligence (AI) is the underlying technology behind chatbots and virtual agents capable of carrying on a conversation with a human. The computing power and advanced technology necessary to successfully implement a conversational AI solution are beyond the reach of many organizations. Fortunately, many public cloud providers have addressed this issue by making conversational AI offerings part of their portfolios.

Cloud computing presents organizations with many options with which to increase the capacity of their on-premises systems or introduce new solutions beyond their in-house capability to implement. Cloud providers are making cutting-edge technology available to anyone willing to pay for it. The cloud paradigm has gone a long way toward leveling the playing field when it comes to making efficient use of innovative computing methods.